LT
Letlaka T
1 reviews | Active since Oct 2012
05 Aug 2015, 08:51
MTN billed me double for no Reason
on the 25 of every month my debit order for my cell phone contract goes off on my account but to my surprize this month the amount was double so i went in and checked my bank statement to see if there was a skipped month but there was none so MTN billed me double. The sad part is that i cannot get through on 808 number the call keeps hanging up and they have not responded to my email which i sent on the 28 of july.i would go to a MTN shop but the one we had at our mall was closed down months ago the nearest one is in another town and because of work i cannot make it to the shop.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
20 Aug 2015, 15:22Hello cOffysOul,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data charges for the invoice dated 2015-06-20 are valid, you were not double billed. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data charges for the invoice dated 2015-06-20 are valid, you were not double billed. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply20 Aug 2015, 15:22
Official
Hello cOffysOul,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data charges for the invoice dated 2015-06-20 are valid, you were not double billed. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data charges for the invoice dated 2015-06-20 are valid, you were not double billed. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***