mN
mimi N

1 reviews | Active since May 2016

31 May 2016, 11:06

MTN Bill

<p>I Am deeply disappointed by the service I got from MTN from December I got 12Gb data I called January to check if they going to charge or not, consultant advised it was promotional then February I got a bill of 2109.52 I then raised a query about it the investigation went on for months without resolution till they suspended my services a manager by the name of Mzamo advised he will call and provide feedback on which number am not sure as they suspended my services after that call. The issue was escalated mails sent and I was finally handed over to the legal team. How do you hand over an issue that us being investigated to legal? I don't understand I paid 2600 Friday as they gave increased the bill to 3200 was advised yesterday that the ref I used that they provided was incorrect I still have to wait for that to drag for months as well I called no one can assist was given the legal contacts I can't even get through.my lines are still suspended.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2016, 10:35
Official

Good Day Mimikate,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that the matter has been escalated to the management team of our Legal department for resolution. They will investigate and revert to you with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

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