MTN: BIGGEST ****** IN THE INDUSTRY

Upgrade on cell: *** on 30 Nov 2020. For December there was no issue with the data that loaded. On the 12 January 2021- only 3 gigs was loaded, I then call 135 MULTIPLES time (my call log can verify this) a total of 20 calls were made, ONLY 3 of those 20 calls were ACTUALLY answered.

I spoke to Melissa in retentions who advised that my accounts provisioning needed to be corrected and would transfer me to correct department- once she transferred the call- an agent on the other end just never answered. The ref number given to me by Melissa is UV***.

I then called back on 13 January 2021 and spoke to Lilian- who advised that she understands my query very well and that she would escalate it to the networks team as the fault lies with them and would take 24 to 72hrs to resolve. I asked her for a ref, to which she responded that after dropping the call, I would receive the reference number via SMS. Naturally, I never received this SMS.

I tried calling again on 14th and guess what- none of the agents were available. I then called again on 15 January 2021 and spoke to Dimakhatso and explained the whole story over and on the system, she found Lilian's notes and Lilian's escalation and provided me with the Ticket number: ***. I then proceeded to ask Dimakhatso what is to be done in the interim as when we as customers miss a debit order, you as MTN are very quick to list us and demand payment and go to the extreme's of switching our services off, yet when MTN *****s up, we are EXPECTED to call NUMEROUS TIMES to BEG you to correct what you guys messed up. What am I paying for then? Dimakhatso clearly didn't see the need to answer my question or reassure me that this would get resolved timeously and instead simply dropped the call :-) How professional. This call was made at 15/01/2021 @ 08h08, I urge you to please pull this recording as I am not telling a word of a lie and quite frankly is utterly unprofessional.

My contract upgraded on the 20/11/2020 was for: 40GBS day and night 200 minutes 200 SMS * This was a Black Friday deal On the 12/01/2021 I was only given 3GBS, and I would like this resolved ASAP! I am paying for this package and expect to be given exactly what was signed up for - NOTHING MORE AND NOTHING LESS.