MTN - BIG SKEEMERS when cancelling with them

MTN does not want to cancel my contract immediately. I went into the store to cancel my month to month contract, there was a kind gentlemen that helped me with the process and said that it will take about 24 hours to receive a call and it should be cancelled. When i call MTN they said there is a 20 day notice to cancel and that the debit will go off for NOVEMBER AND DECEMBER.

i asked Why december and there was some nonsense excuse. i can understand if novembers debit goes through and i get the data for november and this being the last. i am aware that you pay for the month and not the other way around. i.e Debit goes off on 1st of November which means you are PAYING FOR THE MONTH OF NOVEMBER.

in fact i am cancelling due to financial constraints and they still want to debit for november and december simply because i am cancelling.

When i asked about my advance payment (which they kept quiet about) i was told its in another profile and must go into the store to transfer it into this account to save on one debit. the store employee told me the contract needs to cancelled first then only will they refund me my advance . So much of stress just to cancel a month to month contract.

Lastly i have email proof MTN confirmed the contract will be cancelled on 31 October then today i received another email to state that it has change to 26th November and will be billed accordingly!!! I WANT TO CANCEL IMMEDIATELY AND DONT WANT A NOVEMBER AND DECEMBER DEBIT DUE TO AFFORDABILITY!!!!

I am not happy and i am willing to spread this unjust practice on all social platforms