MTN Big Problem!! - MTN Clearwater Mall

On Monday the 17th of February 2020 I went into MTN Clearwater Mall (the bigger shop) to take out two new data contracts. The MTN agent who helped me was Bianca. That specific day they had problems with a new admin system they were migrating to and starting to use. Thus, we could not conclude the process. Because I live far (300km from the mall) and that I could not come back at any time, they decided to give me the two sim cards and told me I can start using it while they prepare the contract. They told me they will email me the contract to sign.

A few days at home, struggling with the sim cards with on-and-off service, they still didn't send me the contract which I asked for a few times during the week. So now I have two sim cards not working properly and no contract. I called MTN customer care and they could not locate the two contracts with my ID number. I called the shop, within a week, to tell them to cancel everything as their service is ********** and I still don't have a contract. I also decided to stop using the sim cards because using the sim cards without a contract did not seem right. The manager told me he would cancel everything. Nope, that did not happen. I called twice and everytime the manager is busy or not in the shop. I also asked that he call me back, NOTHING.

Up to this date I am receiving bills from MTN, the last one over R8000. Please note that the sim cards are not in use. So I am receiving bills for a contract I did not sign, with my ID number that they cannot link to any of those two accounts. How *****ed up is this??? Billing me for a contract I did not sign will surely have some legal implications.

Please note: I did ask the shop to send me a bill for the data I used (approximately 5 gig). Also did not receive any bill, instead received a bill for the full contracts and now a bill for over R8000 that has not been specified.