jE
josias E
1 reviews | Active since Nov 2015
02 Aug 2019, 10:21
Mtn Biased
I was wondering how mtn decide's which numbers to suspend from an account which is in arrears.
My account with mtn was a few hundred rand in arrears, but the two numbers whose bill I pay in full every month are always the one's who get suspended!!
I understand that the service should be suspended if the account is in arrears, but why not suspend the service of all numbers on the account and not just the specific two numbers every month.
Lets keep things fair Mtn!!!
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MTN South Africa's replyOfficial
26 Aug 2019, 14:28Y'ello josias,
Please accept our apologies for the delayed response and any inconvenience caused.
Kindly note there these suspensions/barring's are fully automated and are triggered by the entire account status after the billing date/payment date. If going forward you know that your account will not be paid in full, kindly contact our call centre to set up a payment arrangement to ensure that your service is not interrupted during that time.
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
Please accept our apologies for the delayed response and any inconvenience caused.
Kindly note there these suspensions/barring's are fully automated and are triggered by the entire account status after the billing date/payment date. If going forward you know that your account will not be paid in full, kindly contact our call centre to set up a payment arrangement to ensure that your service is not interrupted during that time.
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
Best regards,
MTN South Africa's reply26 Aug 2019, 14:28
Official
Y'ello josias,
Please accept our apologies for the delayed response and any inconvenience caused.
Kindly note there these suspensions/barring's are fully automated and are triggered by the entire account status after the billing date/payment date. If going forward you know that your account will not be paid in full, kindly contact our call centre to set up a payment arrangement to ensure that your service is not interrupted during that time.
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
Please accept our apologies for the delayed response and any inconvenience caused.
Kindly note there these suspensions/barring's are fully automated and are triggered by the entire account status after the billing date/payment date. If going forward you know that your account will not be paid in full, kindly contact our call centre to set up a payment arrangement to ensure that your service is not interrupted during that time.
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
Best regards,