MF
Mari F
1 reviews | Active since Mar 2018
26 Mar 2018, 13:40
MTN Beware if them.
I am currently very unhappy. MTN has been debeting money from my account since Des 2016,for a person I do not even know. I did a statement at police in November 2017and opened a case.They are not paying back the money the took from me. I phone every week and no response!!
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
26 Mar 2018, 14:10Good day Mari,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly contact our customer contact centre at 808 so that you can send them your affidavit and a copy of your ID. once done, you will be provided with a reference number for the investigation.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply26 Mar 2018, 14:10
Official
Good day Mari,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly contact our customer contact centre at 808 so that you can send them your affidavit and a copy of your ID. once done, you will be provided with a reference number for the investigation.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MF
Mari F's updateReviewer Update
26 Mar 2018, 15:10Hi I already did the above (affidavit, copy of id, bankstatements) 3 times!!! Every time I phone or go to the Mtn shop in Menlyn maine and they also check for me they still busy with it!! Its been 5months now. My next step is a letter to Carte Blanche, im sure Im not the only victim!! MTN shoukd also pay interest to me on tgis money for it is over R4000.
MF
Mari F's update26 Mar 2018, 15:10
Reviewer Update
Hi I already did the above (affidavit, copy of id, bankstatements) 3 times!!! Every time I phone or go to the Mtn shop in Menlyn maine and they also check for me they still busy with it!! Its been 5months now. My next step is a letter to Carte Blanche, im sure Im not the only victim!! MTN shoukd also pay interest to me on tgis money for it is over R4000.
MF
Mari F's updateReviewer Update
26 Mar 2018, 18:26Here is al my references :1- ********** 5254(11/12/2017),12/03 At Menlyn Maine Mtn they gave me the same ref, also ref: ********** 13,ref: ********** 24(9/2/2018),1- ********** 7964,ref ********** 11(Nov 2017), ref ********** 79My affidavit was send with bankstatements and proof of id 12Nov.from the Menlyn main Mtn. I spoke to Alretta Xulu, TarynDavison, Thobeka Tsele and many more.
MF
Mari F's update26 Mar 2018, 18:26
Reviewer Update
Here is al my references :1- ********** 5254(11/12/2017),12/03 At Menlyn Maine Mtn they gave me the same ref, also ref: ********** 13,ref: ********** 24(9/2/2018),1- ********** 7964,ref ********** 11(Nov 2017), ref ********** 79My affidavit was send with bankstatements and proof of id 12Nov.from the Menlyn main Mtn. I spoke to Alretta Xulu, TarynDavison, Thobeka Tsele and many more.