MTN beware
<p>My daughter loaded self service bundles on her phone. The account went over her allowable budget. The handset was then block by MTN East Rand Mall. They kept on charging me for recurring bundles. Never received the data. Account went up to between R3500.00 & R4000.00 per month. Then took this up with MTN. They confirmed that the handset was blocked and my daughter is not able to load any self service bundles. Charges continued. I then went to MTN Head Office where is was also confirmed that the handset was block. The person that assisted us then did something on her computer and all of a sudden the charges stoped. I am still of the opinion that we were charged for recurring bundles and I did not request this. They refuse to refund me. It is over R20 000.00</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that there is no refund for services that have been loaded via the self-help service as these services are loaded by the cellphone user.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that there is no refund for services that have been loaded via the self-help service as these services are loaded by the cellphone user.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,