1 reviews | Active since Aug 2017
MTN Better Wakeup
Hi just want to complain for the 3th time due to weak service from MTN, last week I complain and i was told to send my details to a certain email address and up until now no feedback from MTN and it's to do with a free tablet with a Samsung Galaxy S8+ on an August upgrade. MTN the 25th of September is my last payment if I don't have my free tablet or a similar device at the 25th of October Ill reverse my debit order and never pay MTN again cause if you can't supply me the free tablet then why must I pay you guys alot of money for bad service!!!
Dear Dominique,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We will provide feedback as soon as possible, please bear with us during this process.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Dominique,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We will provide feedback as soon as possible, please bear with us during this process.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,