MTN Benefits and I Suffer!

this is my second logging on Hello Peter with regards to the same complaint. I am a victim of ********** activity for more that a year now at the hands of MTN. I have been billed monthly for and amount of over R1000 extra to my contractual obligation. I called into Ballito and loaded a claim the first time to which I followed up to find that nothing was done. Loaded a complaint to Hello Peter to which I have had no follow up! Went back to MTN Ballito and started the process afresh. REF NO - USD *** . In total I have been surviving this unfortunate and costly abuse for over a year now and to my estimate am owed approximately R13000 in back pay. I am loyal by nature and even upgraded my data contract in the hope that this will all be rectified and my trust in MTN restored. Unfortunately it has to date not been the case. I am livid and have lost all trust in MTN. I require all my owed funds to be credited to my Banking Account and my new contract cancelled without further cancellation costs. This matter must be resolved, done and dusted by the 8th December 2015! Acknowledgment of the complaint by a phone call and/or e mail need be immediate. [Email Removed]