MTN BEING PARASYTICAL

On 29 July, I paid MTN an amount of R823.82. On 17 August, I received an email from Nomvula Zwane saying that there has yet been another month billed and that I owed R131.55.

On Wednesday 18 August, I went to MTN Newton Park branch to cancell my contract with MTN, as I did in 2020 when I paid a cancellation fee of R165 Incl. However, you continued to bill me although I did not use the phone or cell number. I have been trying on numerous occassions to get this cancelled, to no avail, as MTN kept billing me.

At MTN Newton Park, I received an attitude from Siraaj who refused to assist me. I informed them that I was not leaving the store until I have the cancellation on this contract. I eventually saw a lady called Busi. She tried to call Jhb for about an hour, before she got Alice on the phone. I was told that I still owed R263.10, as ANOTHER R131 was added! I paid this amount and received confirmation that my account was not cancelled. Alice gave reference No. ***. Since I have had little co-operation from you to close this account, and still do not have any confirmation from you that this contract has in fact been cancelled. #WIN