1 reviews | Active since Apr 2018
MTN being offline
Done a sim swop which I had to pay R150 for (contract). 3 days later and it’s still not done as they are having issues with their network plus no feedback whatsoever with apparently going for almost a week now. Point being, why do I have to pay the full contract amount if I can’t use the number or sim
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that both numbers have been accessed in regards to service on line of which there is activity on both. Please advise that this is the same on your side.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that both numbers have been accessed in regards to service on line of which there is activity on both. Please advise that this is the same on your side.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,