MTN Being MTN Again - Bad Service

I logged a ***** case on 9 January 2024. I received the following feedback;

"Thank you I have received the documents and be advised that the matter has been escalated to be investigated as per reference number *** The matter may take up to 21 workings for to be resolved."

It is now way beyond that.

Trying to get hold of the ***** department using the "improved" self help system always directs me to the customer care department. When they hear anything about a ***** query, they redirect me to another queue to a "*****" agent. No explanation and very cold behavior. Then I wait in line and eventually get cut off.

To add to my frustration (read extremely angry) MTN has now cut off my phones, yes multiple phones, which should not happen as there is an outstanding ***** case pending, which MTN seems incapable of resolving.

This is not on MTN. I have a clean and good standing account with MTN over a very long period. And even though I might be one of your top spending customers, I remain a customer who experience is not something I would be proud of if I was in the customer service business.

This needs to be addressed and resolved before COB today please!!!!