JK
Johnny K
1 reviews | Active since Nov 2018
03 Dec 2018, 12:58
Mtn being dishonest
I had a cell phone contract with autopage which we cancelled on the 27/01/2016. The stop order was in place and the payments was stopped. Mtn had then taken over autopage and has been debiting my account since 2017 up until now. Numerous calls and complaints and even having many stop orders in place , mtn every month changes the amounts and debits my account. This is ***** and has now debited over ten thousand rands from my account. I want mtn to reimburse all the money they have taken *******ly from me and to stop this account imeddiately
Official business reply Good Day Johnny
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note we are investigating this matter and will revert to you with feedback.
Warm Regards Brendah Langa Complaints Management team ... Today the 03/12/2018...mtn is still *****ently taking money fom my bank account for this contract. This is thieving and dishonest practice. If this does not stop we will inform the papers next of this bad practice.We Still await the feedback about out refund from 2016.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
03 Dec 2018, 14:48Good Day Johnny
Thank you for your post.
Kindly note as per our telephonic conversation, a request has been sent to our retentions department for them to give you a call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Kindly note as per our telephonic conversation, a request has been sent to our retentions department for them to give you a call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply03 Dec 2018, 14:48
Official
Good Day Johnny
Thank you for your post.
Kindly note as per our telephonic conversation, a request has been sent to our retentions department for them to give you a call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Kindly note as per our telephonic conversation, a request has been sent to our retentions department for them to give you a call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
JK
Johnny K's updateReviewer Update
21 Jan 2019, 12:3221/01/2019 Mtn has not contacted me in any way to try and fix this problem. They still have not reimbursed the money they have forcefully taken out my bank accouts. They are still being ******* and blatently pretending that they know nothing about it.
JK
Johnny K's update21 Jan 2019, 12:32
Reviewer Update
21/01/2019 Mtn has not contacted me in any way to try and fix this problem. They still have not reimbursed the money they have forcefully taken out my bank accouts. They are still being ******* and blatently pretending that they know nothing about it.