MN
Mbuselo N
1 reviews | Active since Oct 2015
06 Mar 2017, 12:45
MTN behaviour explained
<p> </p> <p>Since October 2016 I have had 3 'content charges' on my account for subscriptions I knew nothing about. MTN refused to refund, claiming I consented to the subsrciptions. They, however, have not provided me with the 'proof' that they claim to have on my last alleged subscription. All MTN people do is tell me what they THINK could have happened that I end up being subscribed, and it's always blamed on me.</p> <p> </p> <p>I searched the internet to look if this was not actually a large-scale problem and I found this link - http://www.timeslive.co.za/sundaytimes/stnews/powerreport/2016/07/31/Power-Report-The-naked-truth-about-cellphone-smut-ripoff</p> <p> </p> <p>It explains what these networks have been doing (and not doing - protecting their customers). What amazes me is how long it has been happening and nothing has happened to stop it.</p> <p>I pray that something happens soon so I won't have to check everyday if I have been subscribed to something I had never heard of before.</p>
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
22 Mar 2017, 12:07Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. For proof of subscription kindly contact the following Two companies which were billing you for Content subscriptions.
Mira Networks Email: www.miranetworks.net Contact no: ***
Opera Telecomms Email: www.operainteractive.co.za Contact no: ***
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply22 Mar 2017, 12:07
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. For proof of subscription kindly contact the following Two companies which were billing you for Content subscriptions.
Mira Networks Email: www.miranetworks.net Contact no: ***
Opera Telecomms Email: www.operainteractive.co.za Contact no: ***
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's replyOfficial
22 Mar 2017, 12:07Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. For proof of subscription kindly contact the following Two companies which were billing you for Content subscriptions.
Mira Networks Email: www.miranetworks.net Contact no: ***
Opera Telecomms Email: www.operainteractive.co.za Contact no: ***
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply22 Mar 2017, 12:07
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. For proof of subscription kindly contact the following Two companies which were billing you for Content subscriptions.
Mira Networks Email: www.miranetworks.net Contact no: ***
Opera Telecomms Email: www.operainteractive.co.za Contact no: ***
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's replyOfficial
22 Mar 2017, 12:07Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. For proof of subscription kindly contact the following Two companies which were billing you for Content subscriptions.
Mira Networks Email: www.miranetworks.net Contact no: ***
Opera Telecomms Email: www.operainteractive.co.za Contact no: ***
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply22 Mar 2017, 12:07
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. For proof of subscription kindly contact the following Two companies which were billing you for Content subscriptions.
Mira Networks Email: www.miranetworks.net Contact no: ***
Opera Telecomms Email: www.operainteractive.co.za Contact no: ***
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MN
Mbuselo N's updateReviewer Update
22 Mar 2017, 14:21Good day Itumeleng
With all due respect, logic dictates MTN should provide me with the proof of subscription. It is, after all, MTN that bills my account. I have no business with Mira Networks or Opera Telecomms. In fact, I first heard about them from you (MTN). You bill me, and deduct the money 'owed' to you, it's only fitting then that YOU provide me with the proof. Neither Opera Telecomms and Mira Networks have debited my bank account, it was MTN. But, you and I know that you are just playing a PR game here. You know very well that what is happening is injustice, but, you are merely doing your job of spinning the situation.
Be well wa heso!
MN
Mbuselo N's update22 Mar 2017, 14:21
Reviewer Update
Good day Itumeleng
With all due respect, logic dictates MTN should provide me with the proof of subscription. It is, after all, MTN that bills my account. I have no business with Mira Networks or Opera Telecomms. In fact, I first heard about them from you (MTN). You bill me, and deduct the money 'owed' to you, it's only fitting then that YOU provide me with the proof. Neither Opera Telecomms and Mira Networks have debited my bank account, it was MTN. But, you and I know that you are just playing a PR game here. You know very well that what is happening is injustice, but, you are merely doing your job of spinning the situation.
Be well wa heso!