********* MTN behavior

On the 22nd of December I cash-in MoMo, the transaction went off my bank account but the funds had not reflected on my MoMo wallet. I called in to MTN the same morning to escalate the matter and the query was not attended to instead the consultant was rude and abrupt. Furthermore a reference number wasn't generated and the call was ended. The funds were only made available on the 26th (today) and I then proceeded to top up my Betway account. Now this was after numerous calls made to MTN MoMo. Today I purchased a Betway top up and the funds haven't reflected. I am losing income due to this and when I spoke to a consultant - Noluyolo Nomgcana she said her manger asked for my logins to my Betway account. This is ***** and unacceptable cause MTN should not be asking for logins to personal accounts. I told her that there are transactions happening on that account and I will not give my logins for Betway. I'm going to log a complaint to the ombudsman and ICASA. Then also follow up with the matter for loss of income. The managers name is Lwazi Ngoma who insisted I provide my logins for my account and refused to come to the call cause he said he was busy.