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carol H
1 reviews | Active since Jun 2018
06 Jun 2018, 17:38
MTN behaving ********ly!!!
I used so-called "loyalty points" to buy R10 worth of airtime but are unable to make calls. When I do buy airtime it is forever disappearing from my payg account and when you try to reach someone to talk to at mtn you can never get hold of a living operator, only machines answering. And on top of that, they just ad any R10 or R20 or even R50 a day services to be billed of your account as they please. There have been days where I had to sit and remove up to 20 services one by one. You just see money disappearing from your phone without having a clue that somehow you prescribed to these services. Maybe it's time to try another networ****
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MTN South Africa's replyOfficial
11 Jun 2018, 09:24Thank you for your post and for bringing the matter to our attention.
It is not MTN' s intention to dissatisfy you as you are a valued customer.
You did not mention which network numbers are you calling using Loyalty points airtime. Please note that you can only call MTN network numbers not other network numbers e.g. Vodacom or Cell C. To contact customer care you dial 135.
To check or deactivate active content subscription use free network code *136*5# and follow the prompts.
To save on airtime switch off mobile data, WIFI and blue tooth when not in use. If you had a data session when your airtime was depleted (finished) reboot before loading another airtime. This help to close all session that were running, otherwise they continue running and use your airtime.
I trust this will save on your airtime.
Warm regards,
Eunice
Complaints analyst.
ff net
Best regards,
MTN South Africa's reply11 Jun 2018, 09:24
Official
Thank you for your post and for bringing the matter to our attention.
It is not MTN' s intention to dissatisfy you as you are a valued customer.
You did not mention which network numbers are you calling using Loyalty points airtime. Please note that you can only call MTN network numbers not other network numbers e.g. Vodacom or Cell C. To contact customer care you dial 135.
To check or deactivate active content subscription use free network code *136*5# and follow the prompts.
To save on airtime switch off mobile data, WIFI and blue tooth when not in use. If you had a data session when your airtime was depleted (finished) reboot before loading another airtime. This help to close all session that were running, otherwise they continue running and use your airtime.
I trust this will save on your airtime.
Warm regards,
Eunice
Complaints analyst.
ff net
Best regards,