MTN Bedford Centre

MTN Bedford Centre contacted me in August and informed me that I am due for an early upgrade. After various communication I have decided on a phone and a plan.

Not ONCE during this communication have I been informed that I had to make an additional payment for the upgrade. Imagine my surprise when a debit order went off at the end of last month for over R4 000. I would NEVER have upgraded if I knew there was an additional payment to be made. We are dealing with a global pandemic that resulted in significant salary cuts/ short time introduced / job losses. I have contacted MTN accounts various times to no avail and they referred me back to the store who did not even respond.

I selected the made for me xs plan as it indicated that the data is 1 GB. I am only receiving 500 MG? It does not appear to load 500MG in the evenings? I had to top up multiple times already.

This is really not acceptable.