BL
Byron L
1 reviews | Active since Nov 2018
22 Nov 2018, 06:54
MTN becoming a problem
I am really sick and tired of MTN's poor service. I have purchased night express bundles using my airtime and on more than one occasion my weekly bundles get consumed instead of my night express bundles.
Then when I call customer service, they tell me that I haven't purchased a night express bundle, but my airtime has been consumed.
How is it possible that activities on my sim card do not even register on your system, either MTN's system is complete **** or their customer care employees don't know what they're doing.
I'm spending R400 on data every month, sometimes more because of MTN's bad service.
And to make things worse, they tell you that they will monitor your number and get back to you...... We all know what that means.
If my issues dont get resolved, I'm going to have to make the change to Telkom.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
22 Nov 2018, 14:36Good Day Byron
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note we are investigating this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note we are investigating this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply22 Nov 2018, 14:36
Official
Good Day Byron
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note we are investigating this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note we are investigating this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's replyOfficial
27 Nov 2018, 14:24Good Day Byron
As per our telephonic conversation, kindly note that this matter has been resolved.
We thank you for your patience in the time that we were trying to resolve your query.
Warm RegardsBrendah LangaComplaints Management team
As per our telephonic conversation, kindly note that this matter has been resolved.
We thank you for your patience in the time that we were trying to resolve your query.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply27 Nov 2018, 14:24
Official
Good Day Byron
As per our telephonic conversation, kindly note that this matter has been resolved.
We thank you for your patience in the time that we were trying to resolve your query.
Warm RegardsBrendah LangaComplaints Management team
As per our telephonic conversation, kindly note that this matter has been resolved.
We thank you for your patience in the time that we were trying to resolve your query.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
BL
Byron L's updateReviewer Update
27 Nov 2018, 15:20Thank you very much Brendah for taking the time to investigate my case, reimbursing my data and especially the compensation for the inconvenience.
BL
Byron L's update27 Nov 2018, 15:20
Reviewer Update
Thank you very much Brendah for taking the time to investigate my case, reimbursing my data and especially the compensation for the inconvenience.