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1 reviews | Active since Jul 2014
11 Aug 2015, 13:42
MTN becomes more pathetic by the day
I phoned call centre 808, Wendy didnt seem to know from head to toe how to properly assist me (ref 132 301 418).When I called backed Ntombi assisted me perfectly (ref 132 304 220),she was helpful & informative,I made my dissatisfaction very clear to her,& she seemed genuinely caring and supportive,& continuously apologised for my [URL Removed] back to Wendy,why was she so poor? She kept asking me \what did I want her to do?"What kind of question is that? What are you people there for if not for helping us the customer(of which I have been for 12 years with MTN)"
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MTN South Africa's replyOfficial
25 Aug 2015, 15:40Hello ShailNic,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that internal procedures will be followed regarding the consultant in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Itumeleng Rakoena
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that internal procedures will be followed regarding the consultant in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Itumeleng Rakoena
MTN South Africa's reply25 Aug 2015, 15:40
Official
Hello ShailNic,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that internal procedures will be followed regarding the consultant in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Itumeleng Rakoena
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that internal procedures will be followed regarding the consultant in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Itumeleng Rakoena