VL
Vanessa L

1 reviews | Active since May 2015

05 Feb 2019, 07:32

MTN Beaufort-West dissapoints again!

Good day. I posted a complaint just over a week ago regarding MTN and their lack of service. My tablet broke for a second time and it had been in for repairs. Three months later and still no tablet back although I pay every month for something I do not have. After I complained I received my tablet back on Friday just to realize it is still my old tablet that was suppose to have been replaced according to my contract if it breaks the first time. Shocking they send the broken tablet back like that! Needless to say I gave it back to them on Saturday for a 3rd time with no apologies or even when and if I will get my tablet back. I am very disappointed in the service I get from MTN Beaufort-West after being a customer for about ten years now. I will never recommend them to anyone. Poor service and no feedback. I demand a new tablet as my contract says.

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Feb 2019, 11:35
Official
Good day Vanessa,

Thank you for your post.  Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.  
Kindly note that this matter has been escalated back to the Regional Management team and we will revert to you with feedback. 
 Warm Regards,Zanele MazibukoComplaints Management Team