MTN beats Vodacom in terms of customer engagement and follow-up

Following my ordeal with Vodacom and terrible . non-existent engagement from them, MTN surprised me!: 1. You cannot email Vodacom / MTN has a web portal where you can log your issue and receive an email with reference number. 2. Vodacom call centre terrible / MTN average 3. Vodacom no follow up / MTN phoned me back few times to follow up 4. Vodacom shop not interested to assist in issue / MTN shop assisted in resolving all my issues (4 engagement / 12 phone calls / emails / whastapp) 5. Vodacom issued many many reference numbers - most of them disappear ! / MTN remained the same number until issue resolved The team from MTN shop in Menlyn Maine Pretoria also were incredibly helpful beyond the call of duty. The team deserve to get more business. Their service was just absolutely 100%.