MTN Baywest mall

MTN Baywest has the worst service. My phones were ****** over new years and my fiancé decided that it would be better if we had gone to take out 2 contracts for the new Honor 90 on his name from MTN, on the first day they had told us that it takes a while for our contract to be approved, we must revisit the store the next day. Second day they told us that only one contract was approved (which was also ok) and we decided to go further with it but we had to wait till the following day for it to be approved once again. On the 3rd day they told us we cant get the phone due to the vault being locked at the store we must come back again! On the 4th day they told us that the computers biometrics are not working but the manager will come and drop off the phone at our address... he never came. They didn’t call or send a sms to let us know anything either. This morning my fiancé called in and the woman told him she cancelled the contract and all of a sudden we are now not approved. It is highly FRUSTRATING as we both need phones. The service they have provided is putrid and we are not happy at all. We have been nothing but patient with them, not to mention how many times we rode up and down after MTN. And the consultants keep asking us if we live far from Baywest which is irrelevant if they sending us up and down. They have wasted our time and petrol either way. It doesn’t seem like MTN Baywest is interested in customers. They carry on as if we are asking them for free phones which is not the case. This is not how you treat people who are paying you for a service! Oh and btw we have now gone onto their facebook page and nothing was resolved. These people are completely ***********! Don't even waste your time trying there.