MTN baywest

Dear whom it may concern

On the 30/05/2018 I went to Baywest mall to do an upgrade

As a proffessional myself I would say the customer service was poor.

I spoke to a gentleman and was in process of getting an upgrade, however, during consultation another coleague of his had a decent conversation during client consultation and this was not related to the client at all. This behavior is rude as the client is just left wondering when there conversation is going to end and when can can be helped further.

I confronted him and asked if he is done having conversation. I could sense an immediate change in voice tone and the way he looked at me, he did not even acknowledge or apologize what happend.

I came in after work wanting to finish a transaction, however, this event lead to a bad attitude to customer and not wanting to help or engage further