MTN Bars, Unbars and Bars and NO reply!

I have had such trouble in understanding MTN processes. <br> <br> 2. My account is in arrears because of billing crisis at MTN. I was informed that I can't access the call centre because my account is in arrears and because I am on a payment plan- a payment plan that is completely the result of your incompetence to send bills. I have asked a million times for an account to be sent to below email address.<br> 3. My account is in arrears because (for over 6 months) I have not received a statement to requested email address. I paid my account according to your sms notification which turned out to be the incorrect amounts.<br> 4. I have changed my email address numerous times and have requested SOOOO many times to have my account be sent to [Email Removed] and to this date I have not received a statement. In fact, I have not seen an electronic or hardcopy statement from MTN for over 6 months to a year.<br> 5. I graciously agree to go on a payment plan. I have to date received NO electronic confirmation of this payment <br> <br> My account has been barred, unbarred, barred....with no explanation!