JG
Jason G
1 reviews | Active since Oct 2018
25 Jul 2020, 11:39
MTN Banking department
@MTNza why is it taking MTN almost a month to get my Query solved logged a query on 21June 2020 and it is still open ???? What is your banking department doing MTN ???? You dont give any feedback at all. Even the MTN stores cant help *** ? All the store can do is log dispute and when you go back to store because they dont call you back they can only see MTN is busy with the dispute. After following up every 24-48hours you get 0 response just a sorry for the inconvenience caused your query has been escalated to the banking departmet as urgent ? Urgent my ass. The banking department is sleeping.
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Replies (2)
MTN South Africa's replyOfficial
27 Jul 2020, 08:06Good day Jason G,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with a brief description of your complaint so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with a brief description of your complaint so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Jul 2020, 08:06
Official
Good day Jason G,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with a brief description of your complaint so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with a brief description of your complaint so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
JG
Jason G's updateReviewer Update
27 Jul 2020, 09:19Good morning Ishie
I hope that this time around someone can help I made a payment to my account on 10 June 2020 with a wrong Ref number i then sent an email afterwards stating i have used incorrect number for payment and they just need to be aware of the payment that I made for outstanding amount and the ref number is incorrect and what the Ref nr needs to be. Also went into MTN store to log a dispute regarding the payment i made and I just keep getting statements of outstanding fees from 10 June till now MTN banking department have not solved my query why is this taking so long i will not pay my account until mtn brings that outstanding amount i paid up to date. I can provide you with the banking department ref as well.
I hope that this time around someone can help I made a payment to my account on 10 June 2020 with a wrong Ref number i then sent an email afterwards stating i have used incorrect number for payment and they just need to be aware of the payment that I made for outstanding amount and the ref number is incorrect and what the Ref nr needs to be. Also went into MTN store to log a dispute regarding the payment i made and I just keep getting statements of outstanding fees from 10 June till now MTN banking department have not solved my query why is this taking so long i will not pay my account until mtn brings that outstanding amount i paid up to date. I can provide you with the banking department ref as well.
JG
Jason G's update27 Jul 2020, 09:19
Reviewer Update
Good morning Ishie
I hope that this time around someone can help I made a payment to my account on 10 June 2020 with a wrong Ref number i then sent an email afterwards stating i have used incorrect number for payment and they just need to be aware of the payment that I made for outstanding amount and the ref number is incorrect and what the Ref nr needs to be. Also went into MTN store to log a dispute regarding the payment i made and I just keep getting statements of outstanding fees from 10 June till now MTN banking department have not solved my query why is this taking so long i will not pay my account until mtn brings that outstanding amount i paid up to date. I can provide you with the banking department ref as well.
I hope that this time around someone can help I made a payment to my account on 10 June 2020 with a wrong Ref number i then sent an email afterwards stating i have used incorrect number for payment and they just need to be aware of the payment that I made for outstanding amount and the ref number is incorrect and what the Ref nr needs to be. Also went into MTN store to log a dispute regarding the payment i made and I just keep getting statements of outstanding fees from 10 June till now MTN banking department have not solved my query why is this taking so long i will not pay my account until mtn brings that outstanding amount i paid up to date. I can provide you with the banking department ref as well.