MTN - BALLITO JUNCTION

I recently upgraded my contract with a package (S20+ & Tab A) advertised in the monthly pamphlet on 24/07/2020 at the MTN store in Ballito Junction. However, 2 1/2 weeks later my sim-card for the tablet was still not activated. I had to call the consultant at least 3 times before it was finally activated on 11/08/2020. I then discovered that the package was not the same as per the adverti*****t. The consultant was absolutely rude and condescending to me when I tried to explain that I chose the deal in the advert and that is what I should be getting. He refused to give me any chance to explain; telling me that it was a print error and I need to accept that because there are terms and conditions. But terms and conditions does not apply in the matter I'm raising per-say. I understand the concept of terms & conditions very well; and it does not apply in this instance. I requested to speak to the store manager; and requested his contact number. I was informed that the store manager will call me. It's 2 working days later, and there has been no call. This is definitely not the first time that I've had such a poor and traumatizing experience at this store. And the store manager never called even after my first experience. I'm quite certain that there are other clients having similar experiences :-(