1 reviews | Active since Jun 2016
<p>I was a Auto page MTN customer, that paid my account via debit order.</p> <p>In March when the switch over from Auto page to MTN occurd i phoned them and asked if i should change anything, i was informed everthing will stay the same i dont have to warry. I cancelled the conract on expiry and changed it o pay as you gou for my child.</p> <p>Now i want to get myself another contract, so i went to the mtn shop and there i have to hear my account is has not been paid. but the debit orders went off my bank account and it is paid.</p> <p> </p> <p>i have been struggeling to get MTN to allocate the payments to my account for it to balance out inorder to get a new contract. since 1 April i have been trying to get this corrected and still no correction has been made and it still show i own them my last to debit orders.</p> <p>can someone please held me to get this sorted!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The account reflect with balance of R412.17. The payment for R264.99 for the March invoice has been allocated to the account. The debit order has been cancelled on the 29-4-2016. The invoice for April and May month has not been paid ad yet. Please can you fax the proof of payment to *** for the payment to be allocated to the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The account reflect with balance of R412.17. The payment for R264.99 for the March invoice has been allocated to the account. The debit order has been cancelled on the 29-4-2016. The invoice for April and May month has not been paid ad yet. Please can you fax the proof of payment to *** for the payment to be allocated to the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
I did email my proof of payment twice allready...
And yet you still tell me i own you 2 months payment??
you dont seem te get the urgency of this matter. I am not happy with this tipe of service and i expected better from you!!!
I did email my proof of payment twice allready...
And yet you still tell me i own you 2 months payment??
you dont seem te get the urgency of this matter. I am not happy with this tipe of service and i expected better from you!!!
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