1 reviews | Active since May 2015
MTN bad signal and even worse internet
I have had it with MTN!I live in rustenburg Proteapark and have been with MTN now 9 years.Since i've moved to Proteapark, i had at most 2 bars signal in or outside my house.With great fanfare i got my LTE sim.Well.....that surly helped me a lot since i don't get LTE service here and now my signal jumps between no bar / one bar and 3 bars on HSDPA. With 3 bars signal i have no internet access so i'm forced to be happy with a signal jumping between 0 and 2 bars signal for using internet and playing online games (COC). I have had it with loosing connection while playing online games. I have spoken to mtn customer service about there signal and I have gotten a smile and a shoulder shrug. I will not be renewing my mtn contract next year. My kids have vodacom sims with no signal problems. <br> <br> I don't think any one will do anything about this problem (as usual)<br> <br> Kind Regards<br> <br> Johan Vorster<br> ***
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when traveling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when traveling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***