1 reviews | Active since Jan 2019
MTN BAD SERVICES PROVIDER
I bought an IPhone 7 on May last year at Shop 34, Standard Bank Centre, 291 Church St, Pretoria Central, Pretoria, 0012, the charger stopped working in July and the earphones in November. I bougth chargers and they would just stop working, I then noticed that the device was damaging accessories and it was overheating when charging and the battery couldn't even last up to 3 hours. I took the device back to the store in Febraury and It was taken to repairs and I was told the battery software was updated. Someone from the repairs advised me that the phone was not supposed to go to repairs the first place, but go for warranty assesment and if necessary replaced with another one. I collected the phone, took it to an IStore and the technician did some diagnostics and told me that the battery has to be replaced and he also learnt the phone was overheating. MTN has a very bad service, I'm paying for a faulty device they **** and said the phone was fixed, they did not even update me I always had to call in and check the progress. Even when it got back from repairs they did not tell me, I went to check and only to find it was with them for a week. I told John the mamager that the battery is dead and he said the only thing they can do is to take it back to repairs again.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint will be escalated to the relevant management team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint will be escalated to the relevant management team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we made contact with the store supervisor who advised they will update you on the query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we made contact with the store supervisor who advised they will update you on the query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
