AO
Angelica O
1 reviews | Active since Jul 2017
02 Jul 2018, 14:46
MTN bad services
This is the most pathetic network provider I know of. I was supposed to get data on the 30th of June but did not get any after my contract was changed. I was told to finish the data I got on the 21st of June before the 30th since my contract was changed to something cheaper but around the same amount of data I'd get every month. I'm so dissapointed and I suggest to people who are thinking about changing to MTN should not. They are slow, arrogant and not worth it
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MTN South Africa's replyOfficial
09 Jul 2018, 10:24Dear Angelica,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply09 Jul 2018, 10:24
Official
Dear Angelica,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,