Mtn Bad servicefrom MTN Canal Walk, Customercare and Complaints department

Went to MTN Canal Walk to do an upgrade on 10 April 2021, we could finalise the deal because product that's advertised don't show on their systems- misleading adverti*****t.

Consultant advise that we cancel contract of 10 April and revert back to the previous contract.

Consult at MTN Canal Walk promised he will contact me to once they've done the reversal.

Since Saturday numerous emails to Customercare and, Upgrade department, to revert to my old contract, no success, I can't get hold of people at the MTN Canal Walk, no direct number or email.

Bad bad service from Customercare,

Not even a reply from their complaints department,

Never going to do business with them, I'm running around and nobody from their department can help me to revert to my previous package, it's not so difficult, so confused