MTN BAD SERVICE UPGRADED MY CONTRACT
<p>Good Day,</p> <p>I upgraded my contract with MTN Tygervalley store on the 23.12.2016. The Sony instore promoter told me to contact Sony direct for the outstanding smart watch on my Sony Xperia XZ as the store don`t have anymore stock. since then I have contacted Sony and MTN and I have been getting the run around from</p> <p>MTN since then. Today alone I was transferred to 4 different departments by MTN sad but true nobody`s able to assist me. Monday the 23.01.2017 I was told since the Tygervalley branch is closed for revamping an area manager will contact me. Till this very minute I am still waiting. I am now going to hand my device back to MTN and cancel my contract I had enough of bad service. I will not pay a further cent on my contract.</p> <p> </p> <p> </p>
Good Day Tshepo,
like I mentioned in my complaint the Sony instore promoter was right next to me with the consultant and he told me to asked Sony for the smart watch it comes with the deal as the store dont have anymore watches nowhere did i see an AD. I was a told by an instore promoted about the promotion. Is MTN now trying to tell me I am looking for a freebie when it was actually offered to me. I went to upgrade I didnt go for freebies so i want the watch that was offered instore, your tygervalley branch is now closed for revamping so do what you have to.I am tired of being shunt around. when I phoned SONY they were aware of the promotion strange that MTN doesnt know about. make you wonder. I accept an answer ASAP and the issue resolved if not I will be taking matters. I emailed or my details to MTN customer service and no reply. this is pathetic
Good Day Tshepo,
like I mentioned in my complaint the Sony instore promoter was right next to me with the consultant and he told me to asked Sony for the smart watch it comes with the deal as the store dont have anymore watches nowhere did i see an AD. I was a told by an instore promoted about the promotion. Is MTN now trying to tell me I am looking for a freebie when it was actually offered to me. I went to upgrade I didnt go for freebies so i want the watch that was offered instore, your tygervalley branch is now closed for revamping so do what you have to.I am tired of being shunt around. when I phoned SONY they were aware of the promotion strange that MTN doesnt know about. make you wonder. I accept an answer ASAP and the issue resolved if not I will be taking matters. I emailed or my details to MTN customer service and no reply. this is pathetic