MTN BAD SERVICE TOWARDS A PAYING CLIENT

Mtn has suspend my Home router for no reason at all. Payments are up to date and i have done nothing wrong to warrant such. I have logged 2 queries which one was closed without any feedback as to why my account has been suspended. 2nd was is still open without any feedback. I'm currently on my third day now without any connectivity. It so so frustrating and no one knows why I have been suspended and none of their agents can lift the suspension on their side.

I was given the following reference number :BO***