KA
Kareem A

1 reviews | Active since Feb 2013

11 Mar 2020, 09:00

MTN Bad Service (System Configuration Not OK)

I app**** for an MTN contract phone late last year and my credit worthiness is quite on top but much to my chagrin my application was declined by the system twice! The consultant was also shocked and gave it another trial but all the same!

I was requested to send my payslip which I don't have as I'm a "service provider" and issue invoices which reflected in my bank statement that I initially provided.

I went straight to Vodacom and got the contract on the spot!

Why I'm reporting this is because, due to the nonsensical rule in MTN system which I got to learn from the consultant, my application keep getting rejected! And this makes MTN loose business and the bottom line, MTN lost a long time MTN subscriber.

It's the 1st time I'm using Vodacom network, loving it though!

I just think I should let your managers know about this, so some rectifications can be done.

Some get payslips, while some issue invoices ... your system should be able to cater for any scenario.

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