LH
LAURE H
1 reviews | Active since Nov 2018
19 Nov 2018, 15:58
MTN BAD SERVICE & SUDDEN HIGH INTERNATIONAL CALL RATES
Hi Everyone. Be aware that Mtn customer services are totally appalling as compared to the past. Most consultants are unable to assist most queries and you are required to call a variety of maybe qualified consultants. Requests are not for filled by clients. Incorrect information is given out. Just *********** consultants... Furthermore International Discounted Bundle rates [*136*2# have been increased by 500 percent without notice . It used to cost me R30 for +/- 25 min to France last month.This month it will cost you R9.99 per minute . R40 for 4 mins.. Totally ,,TOTALLY High way *******...
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Replies (2)
MTN South Africa's replyOfficial
20 Nov 2018, 12:26Good Day Laure
Thank you for your post.
Thank you for your post.
Please accept our apologies for any inconvenience caused and we would like to sincerely apologise that you received such poor service.
Please note we are attending to this matter and will revert to you with feedback.
Warm Regards
Brendah Langa
Complaints Management team
MTN South Africa's reply20 Nov 2018, 12:26
Official
Good Day Laure
Thank you for your post.
Thank you for your post.
Please accept our apologies for any inconvenience caused and we would like to sincerely apologise that you received such poor service.
Please note we are attending to this matter and will revert to you with feedback.
Warm Regards
Brendah Langa
Complaints Management team
MTN South Africa's replyOfficial
21 Nov 2018, 08:50Good Day Laure
As per our telephonic conversation, this is to confirm that this matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
As per our telephonic conversation, this is to confirm that this matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management team
MTN South Africa's reply21 Nov 2018, 08:50
Official
Good Day Laure
As per our telephonic conversation, this is to confirm that this matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
As per our telephonic conversation, this is to confirm that this matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management team