MTN, BAD SERVICE, ****S, ROBERRY

I took a month to month contract, was told it's not binding. I get to pay on e monthly bases. Mid may my contract started. The monthly subscription is R429. So when I started I had to pay prorata, which means I paid for remaining days of May and the next month of June. And I was told the next debit date would be the 01st of July for July. Then to my surprise on the 1st of June I got a debit order which I went and reversed. Continued having my WiFi services. Then in July the debit order didn't go through, so I went to their branch at Westgate to do a manual cash payment. I only had hard cash on me. I was sent back and told that cash is not accepted at the branch I should use my card. I didn't have cash in account so I left. I've been out of town on business the whole month of July. Then on my return on the 30th I made a cash transfer , even paid extra just incase I had additional charges. 24 hours later after making payment the router switched on however there was no internet. Since I moved home, I thought that would have been the issue. So I went to their Westgate branch again to update my address which they did assist me. This was on Sunday the 04th. They also confirmed that could be the issue of this router. Then I went home and tell this day my router is still not working. I then took it back this morning where I got a shock of my life. At Westgate branch a gentleman and lady assisted me, tested the router and it showed that there's no internet. Then the guy said to me my services have been suspended. So to my surprise I asked him how, since I have paid. They confirmed the payment which was more even. Then they asked how I ordered this router, was it online or at store. Told them it was done online. Then he said that if you miss one month of payment and you pay the following month, that month your paying for you won't get your service back till the next month. I told him I don't know about this, it doesn't make sense. So they went on about the online guys not explaining such to us customers because they're chasing sales. Then I requested that he calls their call centre and put them on speaker. The agent who answered the call, as soon as this one introduced himself and telling him he's calling from a branch. He lost it and started screaming at this one for not knowing how to do his job, in my presence it was disgusting 😔. Then I took the call and spoke to the guy, who rudely repeated that process and I continued disputing it as it doesn't make sense to be paying money but not getting services that money. I've paid for August, why should I get data in September, there was a huge argument, I had to call him to order. I then said fine if I'm not getting my WiFi back can I cancel this deal and get my money back and he told me once money is paid , it cannot be refunded. So I've been ****** by MTN with their rude staff with no respect nor humility. IF IM NOT GETTING SERVICE FOR THE MONEY I PAID, THEN CAN I GET MY MONEY AND TAKE MY BUSINESS ELSEWHERE. THE NAME njabulo mtetwa my router number is ***. Ref ***