1 reviews | Active since May 2016

08 Aug 2016, 13:54

MTN-BAD SERVICE PROVIDER

<p>I gave a review on hello Peter and complained about everything that went wrong with my upgrade, a lady from MTN direct called me, when I said there was no wireless charger she said but that was never discussed but how do mtn advertise the phone and says it has fast wireless charging but not include a wireless charger? Then she said she thinks I must return the device and asked if I have used the device yet and I said yes and she said no I must not have used it but she thinks I must return everything. What service provider talks to a customer that way??! Attached is a screen shot where mtn advertises the phone with wireless charging.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Aug 2016, 18:03
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********