MTN - Bad Service Provider

I’ve been with MTN for years now but they just keep disappointing me. Today I called their customer care line and kept on being transferred to another person. I probably spoke to about 6 people and still did not get any help! Their premiums keep going up without valid or clear reasons. I regret upgrading (taking up another contract) with them after finishing the one I had with them before. Being a loyal customer clearly means nothing to them! MTN is a horrible service provider honestly.