NS
NONJABULO S
1 reviews | Active since Oct 2014
07 Feb 2015, 23:18
MTN bad service period
I'm having a contract with mtn which I just wrote a termination letter a week ago. my phone was book for repairs in November and they sent a courier company with a loan phone to collect the damaged phone. eversince then I never heard anything from MTN. how long does it takes to repair BlackBerry 9360? or it was a way of shutting me up with that old 9300. MTN really disappointed me its almost 6Months now my phone is not yet fixed just excuses after another. I am not happy at all.
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MTN South Africa's replyOfficial
20 Feb 2015, 09:12Hello NONJABU,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract will be cancelled on the 02-03-2015. As for the handset we have escalated the matter to the repairs management team.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract will be cancelled on the 02-03-2015. As for the handset we have escalated the matter to the repairs management team.
Best regards
Mantoa
REQ:***
MTN South Africa's reply20 Feb 2015, 09:12
Official
Hello NONJABU,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract will be cancelled on the 02-03-2015. As for the handset we have escalated the matter to the repairs management team.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract will be cancelled on the 02-03-2015. As for the handset we have escalated the matter to the repairs management team.
Best regards
Mantoa
REQ:***