MTN = bad service, period

Bad service has been pestering me from the first time I decided to do business with MTN. To tell you the truth, I don't expect anything else from MTN these days. I have been struggling to change my debit order date to the 15th of every month for the past few months (I'm sure it's from March). I just want to point out that the staff in the branch has always been very helpful and they are not at fault, they have been sending the request through everytime I get the opportunity to ask them to do it. <br> <br> I travel a lot and this hampers me from tackling the issue on a more regular basis. I feel MTN should focus on improving their client service and less time on telemarketing.<br> <br> I have called the branch this morning and the person has asked me to wait and see whether they deduct today and contact her tomorrow. I will happily oblige but I just feel that this is totally unacceptable and I can't wait for my contract to end so that I can finally cut ties.<br> <br> Normally my emails have more structure but why go through the effort for a company that thinks nothing of their customers?