MTN: BAD service on HIGHER GRADE LEVEL

<p>22/09/2016 I load airtime on my MTN & 3 min later i'm being awarded R70 wow Bonus. (my airtime is gone).<br />this being an issue that i have been trying to resolve for serveral months , i try to contact MTN & for the 7th month now i still don't get an option to get through to the call centre. I then have to use a diffrent Handset to contact them. When i finally got through to them. the agent i spoke to offered me a supervisor without trying to help me. Supervisor & manager(he ststed he was operating under both roles last night as manager's were not availble) Ntuthuko Mdletshe ststed that he couldn't help as the issue was with my handset as the their Billing system Never had issues. he offered his email address for me to contact them. Said i shouldn't recharge until investigation was completed. When i asked for assitance on how to configure my phone settings he staed that he didn't know what the settings for my phone were . I the explained that APPS that didb't run frequetly were linked under WIFI & not mobile data. & that my phone took two sim cards. 1 sim(telkom) was for data & the other MTN was for calls. YET i was told that my airtime had expired to to internet use & i couldn't understand YOU, neither could he verify why this had happened other than saying the system showed internet usage & that it could have been background charges for my APPS. he finally stated he couldn't understand y i had called as i was just telling him about my problems with MTN. NOT SURE IF I SHOULD HAVE TOLD HOIM ABOUT MY CAR PROBLEMS. I THINK THE TIME HAS COME TO PART WAYS WITH THIS USELESS NETWORK as they never have answers this this continuos problem & their SUPERVISORS/ MANAGERs (IF HE IS ANYONE OF THOSE) know nothing. Thanx for nothing.</p>