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Andre van der westhuizen
1 reviews | Active since Aug 2018
16 Jul 2019, 11:30
MTN BAD SERVICE / NO SERVICE!!!
I am a customer for a very long time and this is the first time I have a problem with MTN!!
First the people where I upgrade does not want to assist with a fault to send my phone in to see what is wrong (A NEW PHONE!!) NOW WHEN THEY EXPLAINED MY CONTRACT TO ME EVERYTHING IS WRONG. mY DATA SHOULD LOAD ON THE 15TH OF EACH MONTH AND NOT THE 12TH!!!! I LOAD DATA AND IT IS JUST GONE!!!
I AM NOT VERY HAPPY WITH THE SERVICE NOW THE BRANCH IS PULLING THEIR SHOULDERS UP AND DOES NOT WANT TO HELP ME AFTER IT IS THEY FAULT!!!!
JUST SORRY I SIGNED A CONTRACT FOR ANOTHER 2 YEARS OTHERWISE MTN WILL NOT SEE ME AGAIN!!!! WHAT A WASTE OF TIME!!!
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MTN South Africa's replyOfficial
17 Jul 2019, 13:56Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the number you provided when I called you was provisioned on the 12/07/2019 at 01:05AM. I will send you an email as per our telephonic discussion so that you can check on all the numbers with the persons using them as perhaps you provided the incorrect number.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the number you provided when I called you was provisioned on the 12/07/2019 at 01:05AM. I will send you an email as per our telephonic discussion so that you can check on all the numbers with the persons using them as perhaps you provided the incorrect number.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply17 Jul 2019, 13:56
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the number you provided when I called you was provisioned on the 12/07/2019 at 01:05AM. I will send you an email as per our telephonic discussion so that you can check on all the numbers with the persons using them as perhaps you provided the incorrect number.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the number you provided when I called you was provisioned on the 12/07/2019 at 01:05AM. I will send you an email as per our telephonic discussion so that you can check on all the numbers with the persons using them as perhaps you provided the incorrect number.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team