MTN - BAD SERVICE - NO SERVICE

I am very unhappy with the way MTN is handling my situation regarding my phone. This is now week 9. After you said that you would phone me every time I sent you an email – I believed you! You phoned me back after the first email and after that, I am getting no reply’s whatsoever. We once again phoned last week to find out where my phone is and after a run around for about an hour on the phone, we were only able to determine that no one knows where my phone is.

They said that they would phone me back within the hour and guess what, I’m still waiting – 2 days later (excluding the weekend) and I still did not get any call’s back.

We are now in week 9 with a lot of different reasons and different answers as to what is happening with the phone. I am paying for something that I do not have. As mentioned before. I am losing a lot of Clients, Contacts and business because of this.

I am now in fact, thinking of taking this situation further. There is just no way, clients can be held responsible to pay a contract on a phone which they don’t have. It is also not the clients fault that the Warehouse is busy with a revamp and they still have to pay for it as well.

I would like to have my phone before the end of this week, no exceptions. I would also suggest that the last 3 payments made to MTN on this contract, be credited as no service was delivered at all!!

I hope to get feedback from you within the next 24hours as to what exactly happened to my phone and when exactly I can expect the phone back.

Disappointment in MTN’s customer service is an absolute huge understatement.