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Hendrik E

1 reviews | Active since Oct 2013

06 Jul 2015, 09:08

MTN Bad service no response

MTN the worst service related company I have ever did business with. Service has been suspended since 30/06/2017 even though the account has been paid on the 30/06/2015. Tried contacting customer care on 808 but they don't answer on just cut you off. Send a email on the 2 of July but only received a automated feedback. Went into MTN office on 05/07/2015 and were told that the service has been disconnected for non payment and they can not explain why as they do not have access to check the payment. When I asked whom I could contact the response was Hello Peter. It seems that their own employees don't even have solutions to the bad service MTN gives. The scary part is that we still have to wait 6 months for this contract to end. When we took it out in January 2014 we had to pay the first installment upfront before the the contract could commence and it took us almost a month before the service was actually working. MTN you can be sure that me and friends and family will never use you again. Thanks Cell C for your help and quick response in supplying us with a much better service as well as answering you customer care line and responding quickly to email requests.

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Replies (1)
MTN South Africa
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Henkes,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

We've perused your account & see that the line was barred on the 30th of June 2015, remained barred as your payment of R500.00 done at ABSA bank was only received on the 11th of July 2015. We do apologize for the breakdown in service experienced.

We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser