MTN Bad Service NO MORE MTN

I had a terrible experience with MTN, I app**** for a modem from them for R259 pm. I then struggled to get connected for over 3 months , whilst paying for my monthly subscription. I kept emailing MTN to connect as I am paying, and everytime I am being given stories, I even went to their store several time and they failed to assist. I was then told my package had been changed to a prepaid one, which i have no interest in. Then In December 2024 , I asked to be refunded as I had been paying but no access to the internet. They promised to pay back my money after sending the proof of payments from me. Then now I'm receiving a bill that I am owing them R2200. The poor customer care at MTN is really a dissapointment, utterly disgusting, they think they can bully people to pay for no services rendered. It wasn't my fault that they send me a non working modem, even after calling more than 50x and emailing more than 20x they failed to assist.

All I want is my money back and for them to take theor useless modem, that's all.