1 reviews | Active since May 2017
MTN bad service , insurance claim
<p>My phone got stollen and ive put in an insurance claim after I made various payments and calls I still have not received my phone as promised. I called 3 times last week and everytime they say it will be delivered "today "but I still have not received it yet and its Monday again today. I tried asking for help at the branch where I live but they dont seem to mind and dont want to follow up on this matter. I am really dissapointed in the service from MTN i need my phone for work and all of my banking apps I need to make payments. I would like this to be sorted out as soon as possible.What does it help to have insurance if this is how it is???VERY UNHAPPY!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike