AC
Abram C
1 reviews | Active since Jul 2019
04 Jul 2019, 17:46
MTN: Bad service, *********** and dishonest staff.
Took up a new contract with MTN in March 2019. After 3 months of constant promises ,unfulfilled requests and queries, the billing "mistake" has still not been corrected. I was debited a unbelievable amount of money for a R539 monthly contract. Its been 3 days now with no feedback and no refund. I have a list of reference numbers of every call and no one knows how to fix my problem or even who I can speak to. I want a competent person from MTN to contact me. My next step would be to the Ombudsman.
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MTN South Africa's replyOfficial
05 Jul 2019, 13:31Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the banking team to resolve as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the banking team to resolve as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply05 Jul 2019, 13:31
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the banking team to resolve as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the banking team to resolve as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team