MTN BAD SERVICE

In December 2020 I wanted to change account ownership as the contract had come to an end. I went into MTN Clearwater to do this with no hassle at all. In February 2021 I get an account of R1 742.00 after the contract had to an end. I went to MTN Clearwater to enquire about this account where they explained accounts are paid in arrears. I then paid the account as requested.

Since February 2021 I get an account for this exact amount every single month even though it has been paid. I have been to MTN Head Office on 14th Ave to resolve this issue, but no outcome. I have gone to MTN Clearwater every single month to resolve this issue, still NO OUTCOME. I have the POP of this account which they submit every single month and get a reference number for every single month but still NO OUTCOME.

I am not sure how many times I need to go to MTN or phone MTN in order for this problem to be resolved. The service is not bad, but NOTHING EVER GETS RESOLVED. You always need to do something multiple times until they get it right - and still no luck.

I advise people as a MTN customer for years, to not open a contract with them as if there is a problem, it does not get resolved.

Lauren, ***