1 reviews | Active since Jun 2015
MTN BAD SERVICE DELIVERY
I don't know what to do to speak to a person at MTN apart from a 'temp' that does not answer my questions. MTN makes use of temps because their workers are all on strike. If I do manage to get hold of a person (temp), my problems with my account and my contract does not get solved. They would not know how to anyway, When I ask for a supervisor, I am told that he is outside busy striking. When I ask for a senior person. They are outside striking. We are only temps here. I really don't know what to do anymore. After how many emails I get a electronic response back telling me how 'helpful' MTN is. Where to go from here???? I HAVE SO MUCH PROBLEMS WITH MY NEW CONTRACT AND BILLING AND I NEED HELP TO SORT THIS OUT.
We are truly sorry for the any inconvenience caused and for the breakdown in service experienced.
Our call centre operations has been affected negatively due to the industrial action we are facing.
We have now perused your account and see that there was an issue with the package not being the correct package. A request was logged and the package was corrected (MTN Choice 500) on the 21st of May 2015. We've now logged a billing query for the high data usage (packet switch data call charges) and the reference number thereof is REQ:***.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the any inconvenience caused and for the breakdown in service experienced.
Our call centre operations has been affected negatively due to the industrial action we are facing.
We have now perused your account and see that there was an issue with the package not being the correct package. A request was logged and the package was corrected (MTN Choice 500) on the 21st of May 2015. We've now logged a billing query for the high data usage (packet switch data call charges) and the reference number thereof is REQ:***.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser